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HOTEL - TERMS AND CONDITIONS
By proceeding with the reservations, you accept and agree with Amore Hotel Manila that the reservation (details of which are set out below), if accepted by us, Terms and Conditions shall be as follows:
RATES & DEPOSITS:
The rates quoted are based on your period of night stay and quoted in Philippine Peso.
Rates are subject to 12% VAT and surcharges.
A full payment is required upon reservation.
The management requires a security/incident deposit upon check-in and shall be refunded upon check-out:
a.) P1,000 for 1-2 night stay.
b.) P2,000 for 3-4 night stay.
c.) P3,000 for 5-night stay and up.
An addition fee of P800 for an extra guest exceeding the maximum allowable occupancy.
Additional Sanitation Kits are available for your need upon check-in, for only Php 280.
Upon acknowledging your reservation, you have agreed to the terms and conditions. Therefore, all payments shall be non-refundable unless otherwise specified. Late payments will be subject to 25% penalty charges.
CANCELLATIONS & REFUNDS:
All reservations made within 2 days prior to arrival date are considered last-minute reservations and non-refundable.
All cancelled reservations made within 2 days prior to arrival date are non-refundable.
Failure to arrive on the check-in date without notifying the hotel, shall be considered as No Show.
All No Shows are non-refundable.
All cancelled reservations before 2 days prior to arrival date shall be refundable within 30 days. May incur 10% cancellation fee.
CHECK-IN & CHECK-OUT:
Standard check-in time is 2PM and check out time is 11AM.
Only one (1) keycard is given per room.
Please return the keycard upon check-out. Lost keycard shall be fine with Php 500.
Early Check-In Charges: (Standard Check-In Time is 2:00PM)
* Late Check-In is Free of Charge, Unless No Show Policy is to be applied otherwise
Late Check-Out Charges: (Standard Check-Out Time is 11:00AM)
RE-BOOKINGS:
The hotel will only allow re-booking within 30 days from the original check-in dates. Room/s for new dates will be subject to availability.
1.) Re-booking requests made within the Non-Cancellation Period policy:
* Shall be asked for full payment completion, if the reservations' status are with partials or without pre-payments before approval.
In the events of:
Cancelled/delayed flights on the day of scheduled arrival.
Flight was denied due to incomplete required documents to board.
Denied Visa applications.
Unforeseen medical/health/family issues.
Positive RT-PCR test result before departure from the country of origin.
Other Unforeseen Issues.
Penalty charges shall be applied as follows:
*12% VAT Included
* All re-bookings are non-cancelable and non-refundable. Penalty charges may change without prior notice.
2.) Re-booking requests made within the Grace Period cancellation policy shall be hold as non-cancellable and non-refundable, until such time when the post-cancellation period policy can be apply. Free of charge.
* Shall be asked for full payment completion, if the reservations' status are with partials or without pre-payments before approval.
HOUSE RULES:
In the Event of BREAKAGE and LOST OF ITEMS inside the room, such items shall be charged to the guest's account.
The property is not liable for the losses made by our guests through negligence; However, a thorough investigation shall be done on our part.
Should any valuable items/materials is left in the room and found by our room attendant, said items will be turned-over to the Front desk officer on duty & it will be properly recorded in the security logbook. For the claimants of said lost item shall provide any Government issued ID for Identification and record purposes.
Breakfast, Lunch, & Dinner meals are available and will be served at a given time. We practice contactless food serving. Your meals shall be delivered at a designated area by your room door.
Room visitors are only allowed in the premises until 12 midnight, otherwise, an additional fee of P800 for an extra person shall be applied.
The property is a non-smoking facility. A fine of Php 2,500 for those who will violate. For strict compliance.
Bringing in any prohibited drugs or any illegal substances and the like are punishable by law.
The hotel reserves the right to charge the guests for any issued amenities which belongs to Amore Hotel Manila.
No pets allowed inside the premises.
First come-first served carpark basis for free, at your own expense.
The management is not liable for any loss, damages, or theft of any guests' personal items in and about the premises.